Help

Answers to the common questions, and how to reach a person. The fastest way to get help is from inside the app: Menu → Support → Write to support. It attaches the diagnostics that let us see what went wrong; no footage and no contacts are included.

Getting started

Open Keepwatch. The guided setup asks for four permissions (camera and microphone are essential; location and notifications make alerts useful), lets you make a 15-second practice recording, and then creates your account, your message, and your list of people. It takes about three minutes and you can leave and come back; it resumes where you stopped.

Recording

• Start: tap the red button. Both cameras record. The small window is the front camera; drag it to any corner.
• Stop: hold the square button for three seconds. This is deliberate — a bump should not end a recording.
• The green line at the top says “Saved online” when the cloud has confirmed your footage, with how far behind it is. Amber means uploading; red means no connection and saving to the phone.
• Torch and face light: the two round buttons on the right. Face light brightens the screen edges so the front camera can see you in the dark.

Alerts

• Your people are added under Menu → Contacts. Each receives one confirmation email and must accept before they can be alerted.
• Timings are under Menu → Settings → Alerts: how long Keepwatch waits before the gentle heads-up and before the full alert.
• Are you OK? appears when a recording ends unexpectedly. Answer with Face ID. If you can’t, the email Keepwatch sends you has a link that does the same.
• Alert now (the bell while recording) skips every countdown and sends the full alert immediately. It asks you to confirm once.
• Test it: Menu → Settings → Send a test alert sends the real message to you only, marked TEST.

If something is not working

• “Not uploading” or “Can’t sign in”: check that the phone has any connection at all and that Keepwatch is allowed to use mobile data (Settings → Keepwatch). The footage is safe on the phone meanwhile and uploads when the connection returns.
• Camera or microphone refused: the app shows a Settings button; turn both on under Settings → Privacy → Camera / Microphone.
• The video in the email is not ready: it is assembled within seconds of the recording ending; if a message arrived before that, the same link updates itself — refresh it.
• Anything else: Menu → Diagnostics shows what the app sees; Copy report puts it on the clipboard, and Support attaches it for you.

Your account and data

• Change email or password: Menu → Account.
• Delete your account: Menu → Settings → Delete account. Everything is removed after a 7-day hold (in case footage is needed); you can cancel the deletion within that time by signing in again.
• Export a recording: open it in the library (This phone or Cloud) and use Share.

Contact

From the app: Menu → Support. By email: support@keepwatch.online. We answer within one working day.

Keepwatch is not an emergency service. If you are in danger, call your local emergency number.